Setup and configuration - Customer Caller System

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In order for the Customer Caller System(CCS) able to functions, user needs to configure the CCS to link to the TitaniaPOS database server(Refer here for setup Multiple-Terminal and Network Database). In the same time, user also needs to enable option 11 - Enable of use Customer Caller System in the Shop Info. User can further customize the CCS from TitaniaPOS Setup Customer Caller System


Link to Network database:

  1. Open CCS software
  2. For the first time launching the software, enable any required permission.
  3. From here, if...
    • Screen shows the app icon on the middle screen and with the text "Connecting to Database...", click/tap on the middle screen(usually the middle of the app icon)
    • or, on the CCS main screen where TitaniaPOS on top left visible, click/tap on it.
  4. The CCS app will prompt user for the database ip address and the port number
  5. Enter the ip address and port number with the following example http://ip address:port, after that click/tap Save button and confirm for restart


If Everything done correctly, you will be present the CCS configuration screen, otherwise you will keep seeing "Connecting to Database" for failed connection, bad configuration, wrong Network database address or did not enable option 11 - Enable of use Customer Caller System

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